If your complaint is successful, you will be contacted again by Allofresh Customer Care within 24 hours on working daysġ1. Tell me why you requested your refund in 500 characters.Ĩ. Click Select the product to be submitted for a refund.Ħ. Give an option on the button if you have received all the products / only some or have not received the product.ĥ. Click a category, select the option Returns and Refunds.Ĥ.

Click Contact Us at the bottom left of the screen.ģ. Open Allofresh.id and log in to your Allofresh account.Ģ. If there is a partial refund, the delivery cost will not be refunded to customer.ġ. If your complaint is successful, you will be contacted again by Allofresh Customer Care within 24 hours on working days.ġ0. State the reason you requested your refund in 500 characters.ħ. Tap Select Product to submit for refund.ĥ. Give an option on the button if you have received all the products / only some or have not received the product.Ĥ. Tap a category, select the Return and Refund option.ģ. Open the Allofresh app and find Contact Us at the bottom of the screen.Ģ.

Product exchange is subject to stock availability at the specified shop.

Exchange can only be made with the same model / size / product, not valid for exchanging other products.

Items to be returned must be in the same condition as first received and complete.Ĭan I exchange a product with a different model / size / product?.

Fresh products such as meat, vegetables and fruit have not been in good condition since they were in the shop.

Fresh products such as meat, vegetables and fruit must be inspected directly by you (or someone in the same household) together with the courier delivering them.

Products returned are defective, not due to damage caused by misuse, dropping, exposure to liquids, accidents, incorrect installation, improper maintenance or repair and alteration or damage to warranty sticker, serial number and original proof.

Products that are sent, must be received by you or someone in the same house.

The product cannot be used on the first try.

The product does not match your order, either the description or the picture.

Products are damaged and expired during delivery.

Except for products that require installation (furniture and electronics), you can apply for a product return when the installation staff arrives or max 3 days after the product is received (whichever occurs first) by attaching a video of unboxing the goods received by the customer.

The deadline for product returns is at 12 o'clock in the evening on the same day you receive the ordered product by attaching an unboxing video of the goods received by the customer.

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